Artificial Intelligence

AI that genuinely works for your team

Virtual assistants handle customers 24/7, the agent assistant cuts handling time, and automatic quality control analyses every conversation. Stop wasting your team's potential on repetitive tasks.

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JS

John Smith

Individual customer · #CRM-4521

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Challenge

Many processes. A lot of frustration.

Repetitive tasks

Your skilled staff spend 60% of their time answering the same questions over and over: "Where's my parcel?", "How do I return an item?", "What are your opening hours?". That's a waste of their potential and your money.

Agent time wasted

After every call, your specialists manually type notes, update the CRM and write summaries. Instead of solving customer problems - they're fighting admin.

No quality control

You listen to 2% of calls and hope the rest are fine too. Agent errors, script deviations and customer issues hide in the 98% nobody ever checks.

Ticket chaos

Hundreds of tickets, emails and messages with no priority. Urgent issues get lost in the queue, response times grow - customers wait too long and satisfaction drops.

Solution

Measurable gains from day one.

24/7 Voicebot & Chatbot deployment

AI instantly picks up every contact. It answers questions about opening hours, takes orders, checks delivery status — even in the middle of the night.

Knowledge-base bot

AI takes the front line. It handles routine matters independently and accurately, freeing your team's time for more complex cases.

Automatic quality control

The assistant ensures a professional tone in emails. The quality module analyses 100% of conversations, instantly alerting you if a customer was upset or incorrect information was given.

Automatic categorisation

The system reads emails and messages in a fraction of a second, identifies the topic and instantly routes them to the right person with the correct priority.

AI Modules

Four modules. One intelligent system.

AI Virtual Workers

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Agent Assistant

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Automatic Quality Control

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Intelligent Categorisation

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Why Globitel

We deploy AI that understands your process.

01

Practical experience, not just technology

We know the realities of customer service inside out. We don't leave you with an off-the-shelf system — we analyse your business and configure the solution to solve your problems from day one.

02

Rapid deployment without downtime

We respect your company's time. We know that not every process can be automated — we'll guide you. We go live smoothly without disrupting daily operations.

03

Full security and compliance

We operate in an enterprise environment. Our AI deployments are fully GDPR-compliant and meet the requirements of financial institutions.

What's included?

  • All communication channels, assistant plus Voicebots, Chatbots and Emailbots integrated in one application.
  • Ready-to-work assistants, configured from A to Z by our experts.
  • Direct access to a dedicated account manager and fast English support.
  • System reliability guarantee with no annoying outages.
  • Practical training so your team embraces the new tool from day one.
  • Maximum data security, fully GDPR-compliant.
Contact

Had enough of theory? Talk to practitioners.

Stop looking for another software vendor. Choose a partner who understands your needs and processes - because we've managed them ourselves. Schedule a meeting, no strings attached.

Krzysztof Guzikowski – ekspert wdrożeń contact center, Globitel

Krzysztof Guzikowski

Business Development Director

Call

+48 697 968 488

Email

krzysztof.guzikowski@globitel.pl

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