Allchannels.Oneprovider.Zerochaos.
A modern contact center system integrated with our telecom infrastructure. Handle customers via phone, email, chat, SMS and social media in one window. Get professional software and operator services from a single partner - one invoice, no hunting for external vendors.
SLA
99,99%
platform
Contact channels - tap for details
Inbound calls
Inbound Call Centre
Dialler - outbound campaigns
Outbound Campaigns
WebChat
Live Chat
Integrated messengers
WhatsApp · Messenger · Instagram · Viber
Social Media
Facebook Fanpage
Tickets
E-mail & ticketing
SMS
Effective communication directly to the phone
Omnichannel contact centre that works for your success.
Stop paying for tools that don't talk to each other. Unite phone, email, chat and social media in one place. Cut operational costs, speed up every interaction and get a live view of how your team is really performing.
Many systems. Many problems.
- ✕Separate systems for each channel (phone, email, chat) that break the customer's history and leave teams unaware of each other's commitments.
- ✕Chaos: you pay for multiple tools, which means multiple invoices and - most importantly - no single point of contact when something breaks down.
- ✕Spreadsheet reporting: stats manually stitched from multiple tools are yesterday's data. No real-time visibility means you can't react quickly to traffic spikes or agent errors.
- ✕Tech barriers: integrations require months of expensive IT projects. A fragmented ecosystem blocks any chance of modern automation and AI.
- ✕Agent burnout: juggling five apps at once drastically increases handling time, frustrates the team and leads to errors that directly hurt customer satisfaction.
Measurable gains from day one. Every second of your team's time is now optimally used.
- ✓Full omnichannel: phone, email, chat, SMS and social media in one unified app. No more wondering how many times a customer has already contacted you.
- ✓Everything from one partner: Contact Center platform and voice services from a single provider. Save up to 25% on telephony and admin costs.
- ✓Analytics: comprehensive reports from the entire system available in one click. See everything live on a single dashboard.
- ✓Ready-made integrations: connect your Contact Center to your CRM (Salesforce, Pipedrive, etc.) in minutes - no developers needed.
- ✓One app: one login, one workspace. By eliminating window-hopping, agents handle up to 45% more interactions.
One system. Everything you need.
Click a card to explore the details of each feature.
Wszystko czego potrzebujesz w jednym miejscu
Jedno narzędzie dla całego zespołu — od agenta po kierownika.
Pulpit agenta
Centrum dowodzenia — wszystkie kanały komunikacji, aktywność dnia i kalendarz w jednym miejscu.
kliknij screen aby powiększyć
Integrated B2B customer service platform - advantage you feel every day
Not just a feature list - a platform philosophy that changes how your entire contact centre team works.
One tool instead of many
No more switching between systems. Specialists, supervisors and managers all work in one unified interface - from handling calls to analysing results.
Voice services included
We give you everything you need for your company to make calls over the internet. From phone numbers to a complete cloud-based system – everything in one place without multiple providers.
A team with unique expertise
Our team comprises experts who have walked the full professional path - from building and managing large Contact Centre structures to the technology-vendor side. We have stood on both sides, which is why we know that a system is just a tool; the real key is the process.
What do you get in the package?
- Implementation in days, not months
- Certified Daktela partner
- Dedicated onboarding manager
- Platform SLA 99.99%
- Practical training for your team
- Full GDPR compliance
- Everything from one provider
- Advisory on building and scaling Contact Centres
Certified Daktela Partner
Globitel holds official Daktela licences and certifications confirming our competence in deploying Contact Centre platforms and AI-powered solutions.
Cloud contact centre with voice services - your operator in one package
Globitel combines a modern Contact Centre platform with its own telecom infrastructure. For you that means one stable provider, one clear invoice and one lightning-fast point of contact for full technical support.
Telco services in the package:
Save on voice service costs
By eliminating intermediaries and consolidating invoices.
Own operator network
Direct access to domestic and international carrier networks. No intermediaries = lower costs and higher quality.
Security & compliance
Voice traffic is continuously analysed and secured by anti-fraud systems, compliant with Telecommunications Law and regulatory requirements.
Flexible number management
Keep your existing numbers or get new ones in minutes. As an operator we ensure a stress-free number portability process.
Single point of contact
We combine modern Contact Centre software with our own telecom infrastructure into one coherent ecosystem.
Connects with everything you already use
Ready-made connectors for the systems you rely on - CRM, e-commerce and ERP.
Got a custom system? No problem - we have an API.
CRM Systems
Foundation
Automatic contact sync and instant customer card pop-up on every inbound call.
E-commerce Platforms
For retail
Agents see order status and full purchase history directly inside the agent panel.
Analytics & ERP
Data & finance
Export data to accounting systems or Business Intelligence tools.
Custom API
For advanced needs
REST API & Webhooks
Open API documentation and Webhooks let you connect system to any proprietary system.
Frequently asked questions.
Had enough of theory? Talk to practitioners.
Stop looking for another software vendor. Choose a partner who understands your needs and processes - because we've managed them ourselves. Schedule a meeting, no strings attached.